SDR in practice
SDRs work the top of the funnel: researching accounts, sending outbound, calling, following up on inbound leads, and qualifying interest before handing over to an AE. Some companies call outbound focused SDRs BDRs.
A good system changes what SDRs spend time on. When signals, enrichment and routing are automated, SDRs stop building lists and start doing the parts that need a human: calls, judgment on replies, and conversations with interested buyers.
Last updated 2026-10-14 by Ishan Vats.